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FAQs

10 FAQs for Hardware
A. When a person identifies / verifies their identity, a photo of the person will be captured and stored in the terminal for security purposes. This feature does not only provide accuracy but it also gives the administrator the upper hand when dealing with security cases for example in a situation where someone denies or insists that he/she entered a premise at a certain time.
 
No Photo
The terminal will not take any photo

Photo
The terminal will take a photo of user once verification process is done and display it on screen. The photo will not be stored into the terminal memory

Photo and save
The terminal will take a photo of user once verification process is done and display it on screen. The photo will be stored into the terminal’s memory

No Photo and save
If there is any unsuccessful verification, the terminal will take a photo of the person and save it into the terminal’s memory
   
A. Please use supervisor’s privilege to access into the system menu. You will not be able to access the system menu if you are using enroller or administrator privilege. For black and white screen terminals, If you are not a supervisor, you will not able to see the advanced options and the access options on the menu.
   
A. The R2 is a time attendance and access control device series that has its own exit reader, FingerTec R2i, for a complete in/out solution. When the R2 is loaded with the latest R2’s firmware, it will constantly check the status of the R2i to check if it is working as it should be. When the R2 detects that the R2i exit reader has stopped responding, which may be due to a hardware failure, the R2 will activate a buzzer for 60 seconds to alert an administrator. The administrator will then restart the system by resetting the power supply, or just he could just leave the R2 to automatically restart by itself. However, if the R2 is not being used with the R2i exit reader, the R2 will trigger the buzzer off and restart itself often. To prevent this from occurring, you’ll have to change a setting in the Advance Option menu by following the steps below:
 
Press Menu > Select Option > Select System Option > Select Advance Option > Select With R2i/Two sensor > Change setting to “N” > Save Settings > Restart the terminal
   
A. For the TA100C, you can only upload the user photo by using the terminal multimedia management from the TCMS V2. For the advertisement pictures, you need to use USB Flash disk to upload the picture. To upload the picture:
 
1. Adjust the picture size to 400x210 (less than 30kb)
2. Rename the file to ad_1, ad_2, ad_3, ad_4, ad_5, ad_6, ad_7, ad_8 or ad_9
3. Save the file in a USB Flash disk
4. Plug the USB Flash disk to the terminal. Press Menu >Pen Drive > Upload > Upload picture
   
A. Please follow the steps below to disable the alarm setting in the TA300.
 
1. Press "0" once followed by pressing the Time Set button.
2. A new pop up will appear indicating "Scheduled --:--".
3. Enter the time for alarm in the "Scheduled --:--" or enter 00:00 to disable the alarm feature.
4. Press “OK” to Save.
   
A. The TA100 is using algorithm VX9.0 and TA100C is using algorithm VX10. You will need to change the TA100C algorithm version to VX9.0 before can upload the TA100 fingerprint to the TA100C. Please refer at here for more details on changing the algorithm version.
   
A. To configure the color terminal devices ID, press Menu >Comm. > Security > Device ID.
   
A. Please see the details of USB pen drive/flash disk at http://www.fingertec.com/newsletter/HL_74.html
   
A. Mode 1
Key in work code every time a user verifies fingerprint, keys in password or flashes card at the terminal.

Mode 2
To use work code, press “Up” button and key in the work code before verifying fingerprint, password or card at the terminal. For normal use, user needs to just verify fingerprint, password or card.
   
A. To disable work code function, press Men u> Option > System option > Advanced option > Work code > No